Troubleshooting Guide
Common issues and solutions to help you resolve problems quickly.
Upload Issues
Upload Failed
Problem: Upload stops or fails partway through.
Solutions:
- Check your internet connection stability
- Try refreshing the page and uploading again
- Verify the file isn't corrupted - try opening it locally first
- Check if the file size is within your plan's limits
- Try uploading a smaller test file to verify connectivity
File Format Not Supported
Problem: File format error when uploading.
Solutions:
- Verify the file format is supported (MP3, WAV, MP4)
- Convert the file to a supported format if needed
- For video URLs, ensure the platform is supported
Processing Issues
Processing Takes Too Long
Problem: Processing seems stuck or taking longer than expected.
Solutions:
- Check the file duration - processing time is proportional to audio length
- Verify the upload completed successfully
- Long files (60+ minutes) can take 30-60 minutes to process
- If processing has been stuck for over an hour, refresh and check status
Processing Failed
Problem: Processing completes but shows an error.
Solutions:
- Check the error message for specific details
- Try uploading the file again
- Verify the file isn't corrupted
- Check if audio quality is sufficient
Feature Issues
Chat Not Working
Problem: Chat interface doesn't respond or shows errors.
Solutions:
- Verify your plan includes chat access
- Ensure your transcript has finished processing completely
- Try refreshing the page
- Check your internet connection
Download Not Working
Problem: Download button doesn't work or file doesn't download.
Solutions:
- Check your browser's download settings
- Try a different browser
- Ensure pop-ups aren't blocked
- Check if the transcript has finished processing
Getting Help
If you've tried the solutions above and still need help:
- Check FAQs: Visit the FAQs page for more detailed answers
- Review Documentation: Check the Documentation for feature-specific help
- Contact Support: If issues persist, contact support with details about the problem