Frequently Asked Questions
Comprehensive guides to help you get the most out of Syncpoly. Find detailed instructions, tips, and answers to common questions.
Uploading Files
Learn how to upload audio and video files, including drag & drop, file browser, and URL uploads from YouTube, Facebook, TikTok, and Instagram.
- Drag & drop file uploads
- Uploading from URLs
- Supported file formats
- Upload process explained
- File size and duration limits
Working with Transcripts
Master the art of interacting with your transcripts. Learn how to chat with AI, generate quizzes, extract action items, and view questions.
- Chatting with your transcript
- Generating quizzes and questions
- Viewing and answering questions
- Extracting action items
- Understanding AI responses
Features & Tools
Explore all the features available in Syncpoly. Learn about viewing transcripts, downloading files, generating breakdowns, and managing your content.
- Viewing transcripts
- Download formats (VTT, SRT, TXT)
- Generating AI breakdowns
- Managing usage and limits
- Transcript organization
Account & Billing
Everything about managing your account, subscription plans, billing, and upgrading. Learn how to access the Stripe Customer Portal.
- Upgrading your plan
- Managing subscriptions
- Stripe Customer Portal
- Billing and invoices
- Plan features and limits
Technical Support
Technical questions about accuracy, processing times, security, troubleshooting, and understanding how the system works behind the scenes.
- Transcription accuracy
- Processing times
- Data security and privacy
- Troubleshooting errors
- System requirements
Quick Links
Still need help?
Can't find what you're looking for? Our support team is here to help.
Contact Support